refund and returns policy
You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. Items supplied bagged or boxed must be returned in their original packaging, they must be clean with all labels still attached and accompanied with their proof of purchase. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed. In addition to the above we will gladly exchange or refund any unused goods if you return them to us within 28 days of receipt. We can only accept the return of unopened items after your statutory 14 days cooling off period, please return together with a copy of your invoice and a covering letter explaining your requirements.
If in doubt please call us for advice. Postage will be charged on all goods returned for exchange. This does not affect your Statutory Rights. We will charge for the extra cost of delivery on exchanged goods. If you are returning Faulty Goods, we ask that you please return them in a clean condition with a copy of your receipt. Failure to return goods in a clean condition will result in items being held in store for your collection or for you to arrange pick up within 3 weeks after which they will be disposed of.
Items must be completely dry and there must be no mud or contaminants for them to be classed as clean. Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about statutory rights please contact your local trading standards department. Multiple returns may result in future orders being declined. Abuse towards our staff will not be tolerated and may be reported.
Under EU Regulations we are required to provide customer with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the Online Dispute Resolution platform, which can be found at https://webgate.ec.europa.eu/odr. If you wish to cancel an order, please fill in this form and send it back to us.
Opening Hours: Mail Order: Monday to Friday 10.00am to 4.00pm Shop: Monday to Friday10.00am to 4.00pm Saturday 9.00am to 1.00pm Closed Wednesday All queries, requests or complaints should be directed to Mr Mike Davies and will be dealt with by him personally.